Terms & Conditions – Hair Excellence

Hair Excellence is committed to protecting your privacy and ensuring transparency in how we collect, use, and disclose your information. This Privacy Policy applies to our website www.hairexcellence.in, our social media pages, and email communications linking to this policy.

By using our Services or submitting your personal information, you agree to the practices described in this Privacy Policy.

Personal Information We May Collect

We may collect the following details:

• Name

• Email address

• Postal address (including billing and shipping)

• Phone number

• Profile picture

• Payment information (via third-party secure gateways)

• Social media account ID (when applicable)

Note: We do not directly store your credit card or banking details. Payments are processed via secure third-party platforms.

How We Collect Personal Information

• When you visit our website or interact with us on social media

• When you make a purchase or contact customer service

• When you sign up for newsletters or participate in promotions

• From third-party services (like Facebook or Instagram if linked)

How We Use Personal Information

• To process orders and provide customer support

• To send updates, newsletters, or promotional emails

• To personalize your shopping experience

• To improve our services and ensure site functionality

• To detect fraud or misuse

How Personal Information May Be Shared

• With our logistics and technology partners

• For legal compliance and law enforcement (if required)

• With social media platforms (only when you allow integration)

• In case of business transfer (merger/sale)

Cookies and Analytics

We use cookies to enhance user experience and track behavior for analytics. You can disable cookies in your browser settings.

We also use Google Analytics to monitor and improve website performance.

Security Measures

Hair Excellence uses industry-standard encryption and data protection practices to safeguard your personal data. However, no system is 100% secure, and we urge you to keep your credentials private.

User Rights

You may:

• Request a copy of your data

• Ask for corrections

• Withdraw consent to marketing emails

• Request deletion (subject to legal requirements)

Minors

Our services are not intended for individuals under 13. If discovered, such data will be promptly deleted.

Contact Information

For questions or complaints related to your data:

Hair Excellence
📧 Email: order@hair.riverviewvillabir.com
📞 Phone: +91 9311605336
🏢 Address: Amsterdam Street, World Street, Sector 79, Faridabad, Haryana 121003

Return & Exchange Policy – Hair Excellence

We strive to ensure 100% customer satisfaction. If you are not happy with your product, please review our updated return and exchange policy:

General Guidelines

• Returns/Exchanges must be requested within 7 days of delivery.

• Customized items are non-returnable.

• The MRP tag must be intact for return eligibility.

• Items on sale or purchased with a coupon are eligible for exchange only.

• Products must not be used, washed, cut, combed, or tampered with.

• Unboxing video (without cuts) is mandatory for all return/exchange requests.

Steps to Initiate Return/Exchange

Email us at order@hair.riverviewvillabir.com with:

• Order ID

• Unboxing video

• Reason for return/exchange

Or call us at +91 9311605336 between 10 AM – 7 PM.

Shipping for Returns

• Reverse pickup will be arranged by Hair Excellence (if eligible).

• For international orders, return/exchange is not applicable.

Refunds

• Refunds are initiated after successful inspection of returned goods.

• Refunds are processed within 12–15 business days.

• For COD orders, bank details will be requested for refund processing.

• Shipping charges are non-refundable.

For further assistance, feel free to reach out to us via email or phone.