Return & Exchange Policy – Hair Excellence

We want you to love your purchase, but if something isn’t right, we’re here to help. Below is our transparent and easy-to-understand return and exchange policy.

🔁 General Policy

• Returns/Exchanges accepted within 7 days of receiving the product.

• Customized products are not eligible for return or exchange.

• One-time exchange or return is allowed per product.

• Items purchased during a sale or using a coupon code are eligible only for exchange, not return.

• MRP tag must be intact. Products with removed tags will not be accepted.

• Hair accessories and hair tools are not returnable or exchangeable.

• Orders placed through our Experience Center or after a Home Trial are eligible for exchange only, not return.

✅ Conditions for Return/Exchange

1. Product must be unused and unaltered (not brushed, cut, washed, or styled).

2. Packaging should be intact and in original condition.

3. Unboxing video is mandatory for return requests. The video must be recorded in a single take without cuts.

4. Customized orders are non-returnable, but exchanges may be allowed in special cases.

5. Hair Excellence will arrange a reverse pickup if your product is eligible.

📨 How to Request a Return/Exchange

Please send an email to order@hair.riverviewvillabir.com with the following details:

• Order ID

• Unboxing video (one take, no edits)

• Reason for return/exchange

Our support team will respond within 24 hours with the next steps.

For quick assistance, call us at:
📞 +91 9311605336 (10 AM – 7 PM)

💸 Shipping & Refund

• We will arrange a reverse pickup at no extra cost.

• Once the product passes quality check, your refund will be processed within 12–15 days.

• Refund will be issued to the original payment method.

• For COD orders, we will reach out to initiate a refund through an online payment gateway.

We appreciate your understanding and look forward to helping you with the perfect hair solution!

📍 Hair Excellence
Amsterdam Street, World Street, Sector 79, Faridabad, Haryana 121003
📧 order@hair.riverviewvillabir.com
📞 +91 9311605336