Privacy Policy – Hair Excellence

At Hair Excellence, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data through our website (hairexcellence.in), social media pages, and any communication (email, phone, etc.) involving our services (collectively, the “Services”).

Personal Information We Collect

We may collect:

• Full Name

• Phone Number

• Email Address

• Postal/Billing/Shipping Address

• Profile image

• Payment details (processed through secure third-party gateways)

• Social media account info (if integrated)

We use trusted third-party payment processors and are not responsible for their handling of your personal data. Please refer to their individual privacy policies.

How We Use Your Information

Your data is used to:

• Process and fulfill your orders

• Communicate order updates or service changes

• Send offers, newsletters, and promotional material

• Improve our services and personalize your experience

• Respond to your queries or concerns

• Comply with legal obligations and for fraud prevention

Disclosure of Your Information

We may share your data with:

• Our service providers (e.g., payment processors, courier partners)

• Government authorities when required

• Social platforms when you connect accounts (at your discretion)

• During business transfers like mergers or acquisitions

We never sell your data.

Data Protection & Security

Hair Excellence employs industry-standard security practices to safeguard your personal data, aligned with IS/ISO/IEC 27001. We are committed to ongoing compliance with Indian data protection regulations.

Grievance Officer

For any concerns or requests related to your data:

Name: Grievance Team
Email: order@hair.riverviewvillabir.com
Phone: +91 9311605336
Address: Amsterdam Street, World Street, Sector 79, Faridabad, Haryana 121003

Return & Exchange Policy

We understand hair products are personal, and your satisfaction is important to us. We gladly accept returns and exchanges under the conditions outlined below.

Eligibility for Returns/Exchanges

• Return request must be made within 5 days of receiving the package.

• The product must not be used, worn, washed, brushed, or altered.

• Packaging must be intact and in original condition.

• Return shipping costs must be covered by the customer.

Hair Excellence is not responsible for damage or loss during return transit.

How to Request a Return

1. Contact us at +91 9311605336 or order@hair.riverviewvillabir.com with your order details.

2. Send the product using a trackable courier service.

3. Once we receive and inspect the item, we will process your refund.

Refund Process

Refunds (excluding shipping charges) will be issued to the original payment method. Banks typically process refunds in 3–7 business days after confirmation.

Contact Us

Have questions?
📞 Phone: +91 9311605336
📧 Email: order@hair.riverviewvillabir.com
📍 Address: Amsterdam Street, World Street, Sector 79, Faridabad, Haryana 121003

Your trust matters to us — and we’re here to ensure your experience is smooth, safe, and satisfying.